Drilldown: Test Capabilities

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Test Capabilities > FEATURE LEVEL GEC AZURE: 1. CAPABILITY & NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Integration with 3rd party recording solutions or Nuance ASR

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CATEGORY:
None (1)
NAME:
Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE: (Click arrow to add another value)
STATUS GEC AZURE:
0. NA (1) · 3. PLANNED (1)
STATUS GEC AWS:
0. NA (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1)
TIME PA GEC AZURE:
None (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · _NA (1)
CAPABILITY AWS:
None (1) · Workforce Management (1)

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