Drilldown: Test Capabilities

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Test Capabilities > NOTES : Included in the base seat or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or Integration with 3rd party recording solutions

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CATEGORY:
None (1) · Digital (1)
NAME:
Context Routing (1) · Employee Performance (WE03) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1)
STATUS GEC AZURE:
1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
STATUS GEC AWS:
0. NA (1) · 1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1)
TIME PA GEC AZURE:
None (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · Context Routing (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1)
CAPABILITY AWS:
None (1)

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