Drilldown: Test Capabilities

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Test Capabilities > NOTES : Available to current Reactive Chat customers only or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or Other

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CATEGORY:
None (1) · Digital (1)
NAME:
Agent Scripting (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Context Routing (1) · Designer Flowchart UI (1) · Email (1) · Email Classic (1) · Employee Performance (WE03) (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Inbound MMS support (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Messaging (1) · Mobile Chat (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Screen Capture (1) · Social Engagement (1) · Speech Analytics (GIA) (1) · Workforce Management (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)
STATUS GEC AZURE:
0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1) · 4. CONSOLIDATED (1)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) · =_NA (1) · Agent Scripting (1) · Context Routing (1) · Messaging (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · _Designer (1) · _Enterprise IVR (1) · _GWS API (1) · _Inbound SMS, MMS (1) · _NA (1) · _Platform, Portal -- available ONE login (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Designer Flowchart UI (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · Inbound MMS support (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · Workforce Management (1)

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