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Test Capabilities > NOTES : Genesys Cloud Resource Management (WE02) package should be positioned for new customers or Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers

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FEATURE LEVEL GEC AZURE:
STATUS GEC AZURE:
STATUS GEC AWS:
TIME EAP GEC AZURE:
TIME PA GEC AZURE:
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