Drilldown: Test Capabilities

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Test Capabilities > NOTES : Included in the base seat or Nuance ASR or Social Engagement will be available when the rest of the suite is GA

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CATEGORY:
None (1) · Digital (1)
NAME:
Context Routing (1) · Inbound Voice IVR – ASR (1) · Social Engagement (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE:
1. STANDARD (1) · 3. PLANNED (1)
STATUS GEC AWS:
1. STANDARD (1) · 2. PM-Controlled (1)
TIME EAP GEC AZURE:
None (1) · NA (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · 3Q21 (1)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
Context Routing (1) · Social Engagement (1) · _Enterprise IVR (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR – ASR (1) · Social Engagement (Twitter, FB) (1)

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