Cargo query
Showing below up to 100 results in range #201 to #300.
View (previous 100 | next 100) (20 | 50 | 100 | 250 | 500)
| Page | JiraType | NFBoilerplateId | TicketNumber | IssueCategoryId | LastUpdated | Content | LocalContent | SupportingDocumentation | DeploymentTypeId |
|---|---|---|---|---|---|---|---|---|---|
| Draft:RN/AgentSetup/9.0.000.84 | GAPI-27825 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Starting with this release, Agent Setup is available for select customers in Genesys Multicloud CX private edition, as part of the Early Adopter Program. Deployments on OpenShift Container Platform (OpenShift) are supported. | Web Services and Applications Private Edition Guide | |||||
| Draft:RN/AgentSetup/9.0.000.84 | GAPI-27855 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | An issue where, in certain scenarios, some Administrators could not see Agent Setup tab options while editing has now been fixed. | An issue where, in certain scenarios, some Administrators could not see Agent Setup tab options while editing has now been fixed. | |||||
| Draft:RN/AgentSetup/9.0.000.84 | GAPI-27881 | 720446c8-10b6-42b8-af36-34a298aa1c72 | In the *Agent Groups > Agent Group* menu, the *Origination DNs* and *Annex* buttons can now be found under the *General Info* options. Previously, these buttons were found under the *Agents* options. | In the Agent Groups > Agent Group menu, the Origination DNs and Annex buttons can now be found under the General Info options. Previously, these buttons were found under the Agents options. | Agent Groups | ||||
| Draft:RN/AgentSetup/9.0.000.86 | GAPI-27992 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS,AZURE,PE] Fixed an issue where the *SIP Phone Type* would not update if there were discrepancies in any manually-configured DN information. | Fixed an issue where the SIP Phone Type would not update if there were discrepancies in any manually-configured DN information. | SIP Phone Types | ||||
| Draft:RN/AgentSetup/9.0.000.86 | GAPI-28596 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS,AZURE,PE] Now, when all action codes are manually selected together, Agent Desktop properly displays all option values. | Now, when all action codes are manually selected together, Agent Desktop properly displays all option values. | Create and manage custom agent states | ||||
| Draft:RN/AgentSetup/9.0.000.86 | GAPI-28710 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS,AZURE,PE] Added a new value, First Name Last Initial ($Agent.FirstNameLastInitial$), to the *chat.nickname* option. | Added a new value, First Name Last Initial ($Agent.FirstNameLastInitial$), to the chat.nickname option. |
Chat channel options | ||||
| Draft:RN/AgentSetup/9.0.000.86 | GAPI-28798 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS,AZURE,PE] Now, Agent options are properly synched with Agent Group options. Previously, in certain scenarios, the Uri field for the User would display incorrect information causing a login failure for the Agent. *Note:* if there are any conflicts between the Agent Groups options, the last Agent Group settings are taken. | Now, Agent options are properly synched with Agent Group options. Previously, in certain scenarios, the Uri field for the User would display incorrect information causing a login failure for the Agent. Note: if there are any conflicts between the Agent Groups options, the last Agent Group settings are taken. | Agent groups | ||||
| Draft:RN/AgentSetup/9.0.000.86 | GAPI-28830 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS,AZURE,PE] Added a new validation into the *Edit User* form for identifying whitespace characters. | Added a new validation into the Edit User form for identifying whitespace characters. | Edit agents | ||||
| Draft:RN/AgentSetup/9.0.000.89 | CPE-1933 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | As of October 29, 2021, Agent Setup supports deployments on Google Kubernetes Engine (GKE) in Genesys Multicloud CX private edition, as part of the Early Adopter Program. | ||||||
| Draft:RN/AgentSetup/9.0.000.89 | GAPI-28872 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS, Azure, PE] Fixed an issue in Desktop Statistics where predefined statistics were not displaying correctly within the Agent Statistics and the Contact Center Statistics. | Fixed an issue in Desktop Statistics where predefined statistics were not displaying correctly within the Agent Statistics and the Contact Center Statistics. | Agent and contact center statistics | ||||
| Draft:RN/AgentSetup/9.0.000.89 | GAPI-29947 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS, AZURE, PE] Now, all Agent Setup Roles have the ability to delete Favorites from the Favorites Pool. | Now, all Agent Setup Roles have the ability to delete Favorites from the Favorites Pool. | Global favorites | ||||
| Draft:RN/AgentSetup/9.0.000.90 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | As of October 14, 2021, GAPI-29947 (which was previously deployed on September 16, 2021 on Azure and Private Edition) is now also available on AWS. | |||||||
| Draft:RN/AgentSetup/9.0.000.90 | 720446c8-10b6-42b8-af36-34a298aa1c72 | As of October 19, 2021 this release is available for Genesys CX on Azure. | |||||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-23719 | 720446c8-10b6-42b8-af36-34a298aa1c72 | Azure only. Agent Setup now supports voicemail management through voicemail Profiles and Mailbox Settings. Please contact Genesys to enable this functionality. | Voicemail Management within Agent Setup | |||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-28364 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [AWS, Azure, PE ]From the *Agent Group* menu, customers can now export Agent Groups. | From the Agent Group menu, customers can now export Agent Groups. | Exporting Agent Groups | ||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-29186 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Now, the *Auto Not Ready Reason* setting that is configured within Agent Setup behaves correctly in Agent Desktop. Previously, the agent was placed in the incorrect *Not Ready* status even though this setting had been configured. | Now, the Auto Not Ready Reason setting that is configured within Agent Setup behaves correctly in Agent Desktop. Previously, the agent was placed in the incorrect Not Ready status even though this setting had been configured. | |||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-29317 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Fixed an issue where upper-level *Contact Center Settings* or *Agent Group* options were not displayed in an indeterminate state in lower-level *Agent Group* or *User* options. | Fixed an issue where upper-level Contact Center Settings or Agent Group options were not displayed as “(default)” if they were not set in lower-level Agent Group or User options. | |||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-29413 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Fixed an issue where any new modifications made to the *Agent Group* options would reset the custom configuration. | Fixed an issue where any new modifications made to the Agent Group options would reset the custom configuration. | |||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-30814 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [AWS, AZURE, PE] A new option, {{Click-to-dial}}, has been added to manage outgoing click-to-dial calls. This option is used to enable or disable the click-to-dial feature for agents, when required. | A new option, Click-to-dial, has been added to manage outgoing click-to-dial calls. This option is used to enable or disable the click-to-dial feature for agents, when required. | Click-to-dial | ||||
| Draft:RN/AgentSetup/9.0.000.90 | GAPI-30815 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [AWS, AZURE, PE] The description of the option, {{Activity Log on Screen Pop}} has been updated to improve clarity. | The description of the option, Activity Log on Screen Pop has been updated to improve clarity. | Activity Log | ||||
| Draft:RN/AgentSetup/9.0.000.91 | 720446c8-10b6-42b8-af36-34a298aa1c72 | As of November 10, 2021 this release is available for Genesys CX on Azure. | |||||||
| Draft:RN/AgentSetup/9.0.000.91 | GAPI-29343 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS, Azure, PE] Fixed an issue where *Agent States* were not appearing in alphabetical order within *Agent Groups*. | Fixed an issue where Agent States were not appearing in alphabetical order within Agent Groups. | Create and manage custom agent states | ||||
| Draft:RN/AgentSetup/9.0.000.91 | GAPI-29782 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS, Azure, PE] Fixed an issue where, in certain circumstances, changes are not saved to the *Users* tab after the *Save and close* button is clicked. Previously, when attempting to save changes in this tab, the {{Failed to update user}} error appeared. | Fixed an issue where, in certain circumstances, changes are not saved to the Users tab after the Save and close button is clicked. Previously, when attempting to save changes in this tab, the Failed to update user error appeared. |
Manage agents and other users | ||||
| Draft:RN/AgentSetup/9.0.000.91 | GAPI-30291 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS, Azure, PE] Now, the External URLs count displays correctly. Previously, discrepancies would display between the *URLs List* and the *save changes* window. | Now, the External URLs count displays correctly. Previously, discrepancies would display between the URLs List and the save changes window. | Enable external URLs | ||||
| Draft:RN/AgentSetup/9.0.000.91 | GAPI-30543 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AS][AWS, Azure, PE] Now, deleting skills or a skills folder from the *Manage Skills* window no longer causes the page to hang. Previously, when attempting to delete these items, the page would occasionally stop responding when the *Save* button was clicked. | Now, deleting skills or a skills folder from the Manage Skills window no longer causes the page to hang. Previously, when attempting to delete these items, the page would occasionally stop responding when the Save button was clicked. | Create and manage agent skills | ||||
| Draft:RN/AgentSetup/9.0.000.92 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | As of February 1, 2022, all Resolved Issues found in Agent Setup 9.0.000.91 are now also available for Private Edition. | |||||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI- 29341 | 720446c8-10b6-42b8-af36-34a298aa1c72 | Agent Setup now provides the ability to upload and manage Public and Private keys used to encrypt recordings. Also related, Multiregional support for certificates is now available. This feature enables a certificate to be uploaded to all regions where the tenant is deployed. Please contact Genesys to enable this feature. (GAPI-30763) | Public and private keys | |||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-26277 | 720446c8-10b6-42b8-af36-34a298aa1c72 | Agent Setup now provides the ability to create access tokens in order to access Azure Blob Storage containers. Also related, Agent Setup now has the ability to create Account SAS Tokens. These tokens are needed to search for recording blobs with the help of tags. These tags can include creation dates for the blobs. Please contact Genesys to enable this feature. (GAPI-31664) | Blob Storage | |||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-31063 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Added a new value FAILED, to the Action Search drop-down list in the Audit page tab. | ||||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-31116 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AWS, Azure, PE] Fixed an issue where the user could see Agent Setup even when the Role-Based Access Control (RBAC) mode was disabled for specific Access Groups. | Fixed an issue where the user could see Agent Setup even when the Role-Based Access Control (RBAC) mode was disabled for specific Access Groups. | |||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-31223 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AWS, Azure, PE] Fixed an issue where the *Access Group* UI would incorrectly display all remaining Access Groups after an Access Group was removed from the list. | Fixed an issue where the Access Group UI would incorrectly display all remaining Access Groups after an Access Group was removed from the list. | |||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-31267 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AWS, Azure, PE] Agent Setup now only accepts IdP metadata XML files which contain the {{IDPSSODescriptor}} element. | Agent Setup now only accepts IdP metadata XML files which contain the IDPSSODescriptor element. |
|||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-31321 | 720446c8-10b6-42b8-af36-34a298aa1c72 | AWS, Azure, Private EditionAdded a new option *outbound.push-preview-mode*, to *Desktop options* > *Outbound*. This option enables *Outbound Push Preview* campaigns to run in regular or direct mode. | Added a new option outbound.push-preview-mode, to Desktop options > Outbound. This option enables Outbound Push Preview campaigns to run in regular or direct mode. | Outbound channel options | ||||
| Draft:RN/AgentSetup/9.0.000.93 | GAPI-33226 | 7677e764-86f7-44e3-92bc-f13b59c71260 | If you uncheck the Upload to all regions checkbox under the Keys management menu when uploading a certificate, you will be unable to load the same certificate to a secondary region later. Workaround: Always check the Upload to all regions checkbox if you have more than one region but, in situations where the certificate has only been uploaded to the primary region, you must generate a new certificate in order to upload to all regions. (GAPI-33227) |
||||||
| Draft:RN/AgentSetup/9.0.000.94 | 720446c8-10b6-42b8-af36-34a298aa1c72 | As of March 23, 2022, this release is available for Genesys CX on Azure. | |||||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-30598 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Now, the global Save button for Contact Center Settings is always visible in the UI. Previously, for many areas of Agent Setup, the Save button was visible only when you scroll to the very bottom of the window. | The global Save button for Contact Center Settings is now always visible in the UI. Previously, for many areas of Agent Setup, the Save button was visible only when you scroll to the very bottom of the window. | |||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-31063 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Added a new value FAILED, to the Action Search drop-down list in the Audit page tab. | AWS only. Added a new value FAILED, to the Action Search drop-down list in the Audit page tab. | |||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-31116 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Fixed an issue where the user could see Agent Setup even when the Role-Based Access Control (RBAC) mode was disabled for specific Access Groups. | AWS only. Fixed an issue where the user could see Agent Setup even when the Role-Based Access Control (RBAC) mode was disabled for specific Access Groups. | |||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-31223 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Fixed an issue where the Access Group UI would incorrectly display all remaining Access Groups after an Access Group was removed from the list. | AWS only. Fixed an issue where the Access Group UI would incorrectly display all remaining Access Groups after an Access Group was removed from the list. | |||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-31267 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Agent Setup now only accepts IdP metadata XML files which contain the IDPSSODescriptor element. | AWS only. Agent Setup now only accepts IdP metadata XML files which contain the IDPSSODescriptor element. |
|||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-31321 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [AWS, Azure, Private Edition] Added a new option outbound.push-preview-mode, to Desktop options > Outbound. This option enables Outbound Push Preview campaigns to run in regular or direct mode. | AWS only. Added a new option, outbound.push-preview-mode, to Desktop options > Outbound. This option enables Outbound Push Preview campaigns to run in regular or direct mode. | Outbound channel options | ||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-31515 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [AWS, Azure, PE] Fixed an issue in the Business Attribute Values and Skills windows where the input fields would remain active after clicking the Save button. | Fixed an issue in the Business Attribute Values and Skills windows where the input fields would remain active after clicking the Save button. | |||||
| Draft:RN/AgentSetup/9.0.000.94 | GAPI-33753 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Azure only. Agent Setup now continues to function during Tenant maintenance and when network issues occur. Previously in these scenarios, in some circumstances, the Agent Setup UI became non-functional. | ||||||
| Draft:RN/AgentSetup/9.0.000.95 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | AWS, Azure, Private EditionAdded a new option *outbound.push-preview-mode*, to *Desktop options* > *Outbound*. This option enables *Outbound Push Preview* campaigns to run in regular or direct mode. | As of March 31, 2022, all Resolved Issues found in Agent Setup 9.0.000.94 (with the exception of GAPI-33753) are now also available for Private Edition. | ||||||
| Draft:RN/AgentSetup/9.0.000.96 | GAPI-33887 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AWS. Azure, PE] Fixed displaying issue while action codes with same name were highlighted as selected if actually it is not. | The After Call Work code, on the Custom Agent States > Manage Custom Agent States page, now correctly highlights only the code that is selected and not all the codes that have the same name. | |||||
| Draft:RN/AgentSetup/9.0.000.96 | GAPI-33971 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AWS, Azure, PE] Viewing the details of a group of agents will no longer overload the server if thousands of agents belong to the group. | Viewing the details of a group of agents no longer overloads the server, even when thousands of agents belong to the group. Previously, when attempting to view those details, the page would throw an insufficient resources error. | |||||
| Draft:RN/AgentSetup/9.0.000.97 | 720446c8-10b6-42b8-af36-34a298aa1c72 | As of May 24, 2022, this release is available for Genesys CX on AWS. | |||||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-30638 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AS]\[AWS,Azure,PE] The {{Email Interaction Ringtone Type}} option values was updated. Now it has additional field that accepts as a custom value a URL to the media file to be played. | The Email Interaction Ringtone Type option drop-down list now has an additional field that accepts a custom value (URL) to the media file that should be played as a ringtone. | |||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-31382 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | The SAML metadata file now gets uploaded successfully to the SAML > SAML Configuration page. Previously, the upload status was always 'pending'. | ||||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-32038 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AS]\[Azure] The "Blob Storage" UI was updated. New UI has 2 sections where User can choose date and time of period when tokens will be active and the input for timezone selection. | Azure only. The Blob Storage > Generate SAS Tokens page now allows the user to select a date and time to specify when the tokens will be active. The new UI also allows the user to select the time zone. | |||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-32484 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Azure only. Selecting the old loaded certificates works fine under the Keys Management menu now. But, you cannot select the last uploaded certificate. | ||||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-33015 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AS]\[Azure] Now SAS tokens will be shown fully(container url + token). The date and time inside token is used UTC±0:00 timezone. | Azure only. The Blob Storage > Generate SAS Tokens page now displays both the container URL and token for all SAS tokens. The date and time inside the token is displayed in the UTC±0:00 time zone. | |||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-33227 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Azure only. Upload Certificate under the Keys Management menu now uploads the certificate into all regions. The Upload to all regions checkbox in the upload page is now removed. | ||||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-33646 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AS]\[AWS, Azure, PE] The UI now works fine when the user's browser locale is different from English. | The UI now works fine when the user's browser locale is different from English. | |||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-33887 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | The After Call Work code, on the Custom Agent States > Manage Custom Agent States page, now correctly highlights only the code that is selected and not all the codes that have the same name. | ||||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-33971 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Viewing the details of a group of agents no longer overloads the server even when more than 1000 of agents belong to the group. Previously, when attempting to view those details, the page would throw insufficient resources error. | ||||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-34038 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AS]\[Azure] Issue with deleting of one or multiple RCS certificates was fixed. | Azure only. Fixed the issue with deleting one or multiple RCS certificates. | |||||
| Draft:RN/AgentSetup/9.0.000.97 | GAPI-34232 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[AS]\[AWS, Azure, PE] The “Run Salesforce Apex on Interaction Events” option have been modified. Now User is allowed to choose one or multiple values from either \[Voice - Ringing, Voice - Dialing, Voice - Established, Voice - Released] or \[Digital - Invited, Digital - Created, Digital - Accepted, Digital - Removed] lists. Previously it can be chosen one or multiple values from \[Ringing, Dialing, Established, Released] list. | AWS only. The Run Salesforce Apex on Interaction Events option is now modified to allow the user to choose one or multiple values from either of the following lists:
Previously, the user was allowed to choose one or multiple values only from the [Ringing, Dialing, Established, Released] list.
|
|||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-26529 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | A new page *Supervisors* is added under *Agents Groups* > *Agent Group* to add a supervisor for an Agent group. | A new Supervisors page is added under Agents Groups > Agent Group to manage supervisors for an Agent group. To add a supervisor, use the Add button instead of the Drag & drop supervisor here option. | |||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-32755 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[AWS]\[Azure]\[Private Edition]New option, *Chat Auto Ready*, is added under *Contact Center Settings* > *Desktop Options* > *Chat*. This option specifies if a chat interaction should be automatically set to ready state during login.New option, *Email Auto Ready*, is added under *Contact Center Settings* > *Desktop Options* > *Email*. This option specifies if an email interaction should be automatically set to ready state during login. | A new option, Chat Auto Ready, is added under Contact Center Settings > Desktop Options > Chat. This option specifies that chat interactions are automatically set to ready state during login. A new option, Email Auto Ready, is added under Contact Center Settings > Desktop Options > Email. This option specifies that email interactions are automatically set to ready state during login. |
|||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-32756 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[AWS]\[Azure]\[Private Edition]New options added under *Contact Center Settings* > *Desktop Options* > *Voice* to adjust the alert volume:* *Voice Ringtone Volume* - Specifies the default volume of the voice ringtone* *Voice SIP Preview Ringtone Volume* - Specifies the default volume of the voice SIP preview ringtone* *WebRTC Ringtone Volume* - Specifies the default volume of WebRTC ringtone New options added under *Contact Center Settings* > *Desktop Options* > *Chat* to adjust the alert volume:* *Chat Interaction Ringtone Volume* - Set the volume for the chat interaction ringtone* *Chat Message Sound Volume* - Set the volume for the chat message sound* *Email Interaction Ringtone Volume* - Set the volume for the email interaction ringtone | New options in Contact Center Settings > Desktop Options > Voice enable agents to adjust the alert volume:
New options in Contact Center Settings > Desktop Options > Chat enable agents to adjust the alert volume:
The new option in Contact Center Settings > Desktop Options > Email enables agents to adjust the alert volume:
|
|||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-32757 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[AWS]\[Azure]\[Private Edition] Added a new option, *Redirect / Release calls in Hunt Group*, to *Contact Center Settings* > *Desktop Options* > *Voice*. This option specifies that the agent can redirect/release calls in the Hunt group. | Added a new option, Redirect / Release calls in Hunt Group, to Contact Center Settings > Desktop Options > Voice. This option specifies that the agent can redirect/release calls in the Hunt group. | |||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-32758 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[AWS]\[Azure]\[Private Edition]Added a new option, *Enable History Record Creation for voice interaction without contact*, to *Contact* *Center Settings* > *Desktop Options* > *Voice*. This option enables the voice interaction record to be created in *My History* and *Interaction* search screens when there is no associated contact. | Added a new option, Enable History Record Creation for voice interaction without contact, to Contact Center Settings > Desktop Options > Voice. This option enables the voice interaction record to be created in My History and Interaction search screens when there is no associated contact. | |||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-32759 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[AWS]\[Azure]\[Private Edition] Added a new option, *Enable Delete attachment*, to *Contact Center Settings > Desktop Options > Email*. This option enables the agent to delete an attachment from an inbound email. | Added a new option, Enable Delete attachment, to Contact Center Settings > Desktop Options > Email. This option enables the agent to delete an attachment from an inbound email. | |||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-34030 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | A new UI for managing supervisors is provided to fix an issue where the supervisors control menu was blocked when 400+ assigned supervisors were added to the Agent Group. | ||||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-34217 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Fixed an issue where, in certain scenarios, check mark for the selected Agent Group supervisor did not appear. | A new UI for managing supervisors is provided to fix an issue where the check mark for the selected Agent Group supervisor did not appear. | |||||
| Draft:RN/AgentSetup/9.0.000.98 | GAPI-34267 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Fixed an issue where, in certain scenarios, Agent Setup timeout/logout caused loss of connection to Agent Desktop. | The Agent Setup inactivity timeout notification popup no longer blocks the connections of other applications from the same domain. Previously, the inactivity timeout notification popup blocked the web-socket connection of Agent Desktop. | |||||
| Draft:RN/AgentSetup/9.0.000.98 | 7953209a-8b9a-4176-aa8d-3aa8f1471ab8 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | |||||||
| Draft:RN/AgentSetup/9.0.000.99 | 720446c8-10b6-42b8-af36-34a298aa1c72 | This release includes third-party dependency updates to maintain security and reliability. | |||||||
| Draft:RN/AgentSetup/9.0.001.00 | 720446c8-10b6-42b8-af36-34a298aa1c72 | This release includes third-party dependency updates to maintain security and reliability. | |||||||
| Draft:RN/AgentSetup/9.0.001.00 | 720446c8-10b6-42b8-af36-34a298aa1c72 | As of November 11, 2022, this release is available for Genesys CX on Azure. |
|||||||
| Draft:RN/AgentSetup/9.0.001.00 | 6e881035-f78d-46e2-88eb-cfbadf133f06 | CPE-3599 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||||||
| Draft:RN/AgentWorkspace/100.0.000.0050 | GAPI-35804 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[Azure]\[PE]:Agents can now reschedule an outbound campaign callback on a new phone number. Previously, this action caused a "Reschedule on new number failed" error. | With the Push Preview mode, Agents can now reschedule an outbound campaign callback on a new phone number. Previously, this action caused a Reschedule on new number failed. error. |
|||||
| Draft:RN/AgentWorkspace/100.0.000.0050 | GAPI-36077 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[PE]:Agent Workspace now correctly provides the information about the InteractionState in UserData in the Workbins view. Previously, this information was not available. | Agent Workspace now correctly provides the information about the InteractionState in UserData in the Workbins view. Previously, this information was not available. | |||||
| Draft:RN/AgentWorkspace/100.0.000.0050 | WWE-1748 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][AWS] [Azure]:When an outbound record is rescheduled on a new number, the callback is now correctly received on this new number. Previously, under certain conditions, the callback was received on the initial number from the outbound record.[Private]:When an outbound record is rescheduled on a new number, the callback is now correctly received on this new number. Previously, under certain conditions, the callback was received on the initial number from the outbound record. | When an outbound record is rescheduled on a new number, the callback is now correctly received on this new number. Previously, under certain conditions, the callback was received on the initial number from the outbound record. | |||||
| Draft:RN/AgentWorkspace/100.0.000.0050 | WWE-2211 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Beginning with the release 100.0.000.50, the default values for the following helm chart override parameters in the Workspace Web Edition containers are modified.
|
Configure Workspace Web Edition | |||||
| Draft:RN/AgentWorkspace/100.0.000.0050 | WWE-54 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Workspace Web Edition now supports compatibility mode to read options from the Cloud cluster with the same algorithm that reads the options in Workspace Desktop Edition. | ||||||
| Draft:RN/AgentWorkspace/100.0.001.0113 | WWE-2126 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [WWE][Private]:[IX Text]:In SIP environments that use PSTN devices, the following options are no longer available to enforce call answering through PSTN devices instead of Agent Workspace.* Option for auto answer (voice.auto-answer)* Option to display the *Answer* button (privilege.voice.can-answer-call)[Dev Text]: In SIP environment using PSTN devices, answering the call must be done from the device and not from Agent Workspace. As a result, settings for auto answer(voice.auto-answer) and to display the *Answer* button(privilege.voice.can-answer-call) will not be applicable anymore. | In SIP environments that use PSTN devices, the following options are no longer available to enforce call answering through PSTN devices instead of Agent Workspace.
|
|||||
| Draft:RN/AgentWorkspace/100.0.001.0113 | WWE-2155 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][Private]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu. | For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the Party Action menu. | |||||
| Draft:RN/AgentWorkspace/100.0.001.0113 | WWE-2247 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][Private]:[IX Text]: The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disbaled.The *End call* button is now enabled when a call is back to the agent and it wasn’t marked as Done. | The End call button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as Done. Previously, in such scenarios, the End Call button was disabled. | |||||
| Draft:RN/AgentWorkspace/100.0.001.0113 | WWE-2395 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE]:[Private]:[IX Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Dev Text]: Previously for WebRTC agents, when the agent tries to retrieve a call in ringing state, the music in queue or ringback tone was not heard by the agent.Now, Agent Workspace correctly handles such scenario. | In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | |||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-1768 | 720446c8-10b6-42b8-af36-34a298aa1c72 | _[WWE]:__[AWS][Azure]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature._[Private]:_Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction Toolbar.For Private Edition, use the *chat-nexus.interaction-bar.tooltip-enabled* option in the Agent or Agent Group Annex to enable this feature. | Agent Workspace can now display the new Digital Channels user interface in the tooltip for the contact name part of the Chat Interaction toolbar. Contact your Genesys Representative to enable this feature. For Private Edition, use the chat-nexus.interaction-bar.tooltip-enabled option in the Agent or Agent Group Annex to enable this feature. Contact your Genesys Representative to get more details about this option. |
|||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-2018 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [WWE][AWS][Azure]:Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation [https://docs.genesys.com/Documentation/OU/8.1.5/Ref/DefinedConstants#Call_Results | Agent Workspace now supports all Call Results from Outbound Contact Server (OCS). For a complete list of Call Results, see the Outbound Contact documentation. For Private Edition, use the outbound.call-result-values option to configure Call Results. |
|||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-2126 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [WWE][AWS][Azure];For PSTN devices, the answer operation must be done from the device. If answer or auto-answer operation is done from Agent Workspace a warning message is displayed for each inbound call. Now, answer or auto-answer operation can be prevented from Agent Workspace for PSTN device, please contact Genesys to enable this behavior. | Agent Workspace now prevents users configured with the PSTN device from performing answer or auto-answer call operations. To enable this feature, contact your Genesys Representative. Previously, if a user with the PSTN device answered or auto-answered a call from Agent Workspace, a warning message was displayed. |
|||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-2155 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][AWS][Azure]:For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu.[Private]:[Approved text]: For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the *Party Action* menu. | For an Outbound Campaign call, the disposition is now correctly saved in the outbound record when it is dialed again using the Party Action menu. | |||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-2214 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][AWS][Azure]:Agent Desktop {color:#bf2600}now correctly displays{color} the segmentation color in interaction toast even if {color:#bf2600}there is {color}no specified Toast Data. -This can be- {color:#bf2600}You can set {color}the color for the toast, -but also for- the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. [Private]:[IX Proposed]:{color:#bf2600}The toaster now correctly displays the color of its top border based on the segmentation color. Previously, when the "toast.case-data.format-business-attribute" option targeted a non existing business attribute object or an existing business attribute object with no values, the border color of the toaster was not displayed.{color} | Agent Workspace now correctly displays the segmentation color in interaction toast even if there is no specified Toast Data. You can set the color for the toast, the interaction appearing in the interaction toolbar, and in the Case information. Contact your Genesys Representative to define the segmentation color. For Private Edition, the segmentation color is now displayed correctly in the top border of toasts as specified in the interaction.case-data.frame-color option even if the toast.case-data.format-business-attribute option is targeting a non-existing business attribute object or an existing business attribute object with no values. |
|||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-2247 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][AWS][Azure]The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled.[Private]:[Approved Text]: The *End call* button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as *Done*. Previously, in such scenarios, the *End Call* button was disabled. | The End call button is now enabled when a call is placed back to the agent whose previous call wasn’t marked as Done. Previously, in such scenarios, the End Call button was disabled. | |||||
| Draft:RN/AgentWorkspace/100.0.003.0235 | WWE-2395 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | ||||||
| Draft:RN/AgentWorkspace/100.0.003.0238 | WWE-237 | 720446c8-10b6-42b8-af36-34a298aa1c72 | _[WWE]:__[AWS][Azure]_The Agent Workspace now allows users to configure the values of the interaction state filter drop-down used in advanced search for the 'My History', 'Contact History', and 'Interaction Search' pages. Please contact Genesys to enable this behaviour. [Private]The Agent Workspace now allows users to configure the values of the interaction state filter drop-down used in advanced search for the 'My History', 'Contact History', and 'Interaction Search' pages. This can be done using the corresponding options: 'contact.myhistory-advanced-search-state-filter', 'contact.history-advanced-search-state-filter', and 'contact.all-interactions-advanced-search-state-filter'. | _[WWE]:__[AWS][Azure]_The Agent Workspace now allows users to configure the values of the interaction state filter drop-down used in advanced search for the 'My History', 'Contact History', and 'Interaction Search' pages. Please contact Genesys to enable this behaviour. [Private]The Agent Workspace now allows users to configure the values of the interaction state filter drop-down used in advanced search for the 'My History', 'Contact History', and 'Interaction Search' pages. This can be done using the corresponding options: 'contact.myhistory-advanced-search-state-filter', 'contact.history-advanced-search-state-filter', and 'contact.all-interactions-advanced-search-state-filter'. | |||||
| Draft:RN/AgentWorkspace/100.0.003.0238 | WWE-2686 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE]:[AWS][Azure][Private]:* The display name of the "workitem" media is now localized as other media. Previously "Display Name" property of the corresponding Business Attribute was used.* The display name of the "chat" media is now correctly translated in Canadian (fr-ca). It was previously truncated to 8 characters. It is now "clavardage" instead of "clavard.".* The translation of "My Interaction Queues" in both French (fr-fr) and Canadian (fr-ca) is updated. It is now "Mes files d'attente d'interactions" instead of "Mes files d'attente interactions". | [WWE]:[AWS][Azure][Private]:* The display name of the "workitem" media is now localized as other media. Previously "Display Name" property of the corresponding Business Attribute was used.* The display name of the "chat" media is now correctly translated in Canadian (fr-ca). It was previously truncated to 8 characters. It is now "clavardage" instead of "clavard.".* The translation of "My Interaction Queues" in both French (fr-fr) and Canadian (fr-ca) is updated. It is now "Mes files d'attente d'interactions" instead of "Mes files d'attente interactions". | |||||
| Draft:RN/AgentWorkspace/100.0.003.0238 | WWE-2689 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][AWS][Azure]:In Agent Workspace, WebRTC agents stops now the related streams when the call is ended. Previously, is some situations, the microphone could stay active.[Private]:In Agent Workspace, WebRTC agents stops now the related streams when the call is ended. Previously, is some situations, the microphone could stay active. | [WWE][AWS][Azure]:In Agent Workspace, WebRTC agents stops now the related streams when the call is ended. Previously, is some situations, the microphone could stay active.[Private]:In Agent Workspace, WebRTC agents stops now the related streams when the call is ended. Previously, is some situations, the microphone could stay active. | |||||
| Draft:RN/AgentWorkspace/100.0.003.0238 | WWE-2762 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [WWE]:[AWS][Azure]:To reduce the latency when a large number of results have to be displayed in Team Communicator, lazy loading is now available in Team Communicator for all browsers. Previously, lazy loading was available only in Internet Explorer 11 and latency might appear when a large number of results have to be displayed in Team Communicator with other browsers. Please contact Genesys to enable this behavior.[Private]:To reduce the latency when a large number of results have to be displayed in Team Communicator, lazy loading is now available in Team Communicator for all browsers. Previously, lazy loading was available only in Internet Explorer 11 and latency might appear when a large number of results have to be displayed in Team Communicator with other browsers. Use the {{teamcommunicator.enable-lazy-loading.enabled-browsers}} new option to configure this feature for other browsers:* *Default Value*: IE11* *Valid Values*: Comma-separated list of browser names from the following list: {{IE11}}, {{Chrome}}, {{Firefox}}, {{Edge}}* *Dependencies*: teamcommunicator.enable-lazy-loading* Specify the list of browsers for which lazy loading in Team Communicator is enabled | [WWE]:[AWS][Azure]:To reduce the latency when a large number of results have to be displayed in Team Communicator, lazy loading is now available in Team Communicator for all browsers. Previously, lazy loading was available only in Internet Explorer 11 and latency might appear when a large number of results have to be displayed in Team Communicator with other browsers. Please contact Genesys to enable this behavior.[Private]:To reduce the latency when a large number of results have to be displayed in Team Communicator, lazy loading is now available in Team Communicator for all browsers. Previously, lazy loading was available only in Internet Explorer 11 and latency might appear when a large number of results have to be displayed in Team Communicator with other browsers. Use the {{teamcommunicator.enable-lazy-loading.enabled-browsers}} new option to configure this feature for other browsers:* *Default Value*: IE11* *Valid Values*: Comma-separated list of browser names from the following list: {{IE11}}, {{Chrome}}, {{Firefox}}, {{Edge}}* *Dependencies*: teamcommunicator.enable-lazy-loading* Specify the list of browsers for which lazy loading in Team Communicator is enabled | |||||
| Draft:RN/AgentWorkspace/100.0.003.0238 | WWE-2945 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE]_Agent Workspace now performs the SmartFailover recovery in better way, thanks to voice channel status improvements. Previously, under certain circumstances, the SmartFailover recovery was mistakenly performed._ | [WWE]_Agent Workspace now performs the SmartFailover recovery in better way, thanks to voice channel status improvements. Previously, under certain circumstances, the SmartFailover recovery was mistakenly performed._ | |||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | GAPI-36408 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE][AWS][Azure]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed.[GWS] [PE]Agent Workspace now performs the SmartFailover recovery when Voice Channel connectivity is lost. | Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost. Previously, under certain circumstances, the SmartFailover recovery was not performed. | |||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | GAPI-36932 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [Workspace API][Azure][AWS]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[GWS][PE]Reacts appropriately to internal error condition during routed chat consultation, avoiding endless loop for API clients such as Agent Desktop.[WWE]:[AWS][Azure][Private]:A chat consultation received by an agent is now stopped if the main chat interaction from which the consultation was created has been placed in a queue or a workbin. Previously, in such situation, the chat consultation was not stopped which affected targeted agent capacity to receive a new chat. | A Chat consultation received by an agent is now stopped if the main Chat interaction from which the consultation originated was placed in a queue or workbin. Previously, in such a situation, the Chat consultation was not stopped which affected the target agent capacity to receive a new chat. | |||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | WWE-2346 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | _[WWE]:__[AWS][Azure][Private]:_The *Processed by* field is now set to *Unknown User* in History or Interaction Search when the related agent has been deleted. Previously, the *Processed by* field was empty in the same scenario. | The Processed by field is now set to Unknown User in History or Interaction Search when the related agent has been deleted. Previously, the Processed by field was empty in the same scenario. | |||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | WWE-2386 | 720446c8-10b6-42b8-af36-34a298aa1c72 | [WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media. | Agent Workspace now allows you to extend the duration for which the native toasts are displayed on the Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace was not in focus for a certain duration. Contact your Genesys Representative to enable this functionality. For Private Edition, to enable this feature, use the following options:
|
|||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | WWE-2395 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | [WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | |||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | WWE-2456 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Configuration of Dial Plan has been improved so that you can reject a call without generating a dial operation. The specification of the Dial Plan rules have been improved by supporting the reject parameter. | ||||||
| Draft:RN/AgentWorkspace/100.0.004.0312 | WWE-2583 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | TBD | For the Contact Center Statistics tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. |