View source for OP01/Canonical

{{SMART Meta
|Solution=Open Platform
|Title=Genesys Business Communications
|Subtitle=Simplify contact center and business communications
}}
{{SMART Canonical
|BuyerPersonas=Chief Information Officer, Chief Technical Officer, Head of IT Infrastructure
|QualifyingQuestions=# Are you locked into maintenance contracts for outdated proprietary hardware for your enterprise users?
# Do you want to consolidate your systems and reduce the administration headaches for your enterprise users?
# What are your plans to move your existing infrastructure and applications to the cloud?
|PlatformChallenge=Companies are tired of dealing with the complex maze of separate communications solutions that require
more resources to deploy and maintain, increase cost of ownership, and leave the business without a good
way of collaborating across teams. Customers and employees are too important to just maintain the status
quo.
|PlatformSolution=Consolidate multiple systems to a single, reliable platform for both contact center and business users. With a unified platform, enterprises can seamlessly connect with customers, partners and teams anywhere. Enjoy fast deployment, simplified administration, improved efficiency and reduced total cost of ownership.
|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/973e20ec-acf5-420b-a7e7-712420666948/0
}}
{{SMART DataSheetFlow
|Flow=An incoming call is made to a Business user
}}
{{SMART DataSheetFlow
|Flow=The business user is alerted of the call
}}
{{SMART DataSheetFlow
|Flow=The call is answered
}}
{{SMART DataSheetFlow
|Flow=If there is no answer, the optionally enabled alternate numbers are alerted
}}
{{SMART DataSheetFlow
|Flow=If there is still no answer, the call is routed to voicemail
}}
{{SMART Benefits
|CanonicalBenefitID=Reduced IT Operational Costs
|CanonicalBenefit=Consolidating multiple systems to a single platform requires less IT maintenance and resources.
}}
{{SMART Benefits
|CanonicalBenefitID=Reduced Deployment Costs
|CanonicalBenefit=Streamline your deployment by removing the integration complexity of multiple systems.
}}
{{SMART Benefits
|CanonicalBenefitID=Reduced Administration Costs
|CanonicalBenefit=Simplify administration with a single platform for business and contact center communications.
}}