Difference between revisions of "Draft: RN/DigitalChannels/100.0.107.0000"
From Genesys Documentation
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| − | + | {{ComponentRN | |
| − | + | |ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558 | |
| − | {{ComponentRN|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558|JQL=project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597| | + | |JQL=project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597 |
| + | |DeploymentTypeId=577e188b-36c5-4733-86a7-e1d0d6564aff | ||
| + | |ReleaseDate=2022-01-06 | ||
| + | |MixedModeReleaseDate=2022-01-06 | ||
| + | |Highlight=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-8047 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |Content=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId. | ||
| + | |LocalContent=Digital Channels interaction User Data must now contain the following keys: nexus_contact, sys_nexus_submedia, and sys_nexus_session_id. Previously, Digital Channels interaction User Data was required to include ContactId. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-7794 | ||
| + | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
| + | |Content=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again. | ||
| + | |LocalContent=In the Communications tab, PII masking is now correctly applied to all messages. Previously, earlier messages containing PII received during an agent's current session might not have been masked until the agent logged in again. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-7597 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |Content=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction. | ||
| + | |LocalContent=PII rules for History now apply to the Communication and Conversation tabs once the interaction is completed. For active interactions, the Agent scope applies to the agent handling the interaction. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-7595 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |Content=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant. | ||
| + | |LocalContent=You can now add alternative text to images in HTML-based standard responses to make them WCAG compliant. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=NEXUS-6875 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |Content=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition. | ||
| + | |LocalContent=Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition. | ||
| + | }} | ||
Revision as of 19:30, December 21, 2021
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Mixed mode |
| Release Number | 100.0.107.0000 (Change release number) |
| Release Type | |
| Highlight | Monitoring, coaching, consultation, and conference for active chat sessions are now supported in the Digital Channels supervisor integration in Workspace Web Edition. |
| Boilerplate(s) Used | |
| Release Date | 2022-01-06 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | 2022-01-06 |
| Private Edition Containers List | |
| JQL | project = NEXUS AND issue = NEXUS-7794 OR issue = NEXUS-7595 OR issue = NEXUS-8047 OR issue = NEXUS-6875 OR issue = NEXUS-7597 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
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