Prerequisites for PureEngage Hybrid Deployments
From Genesys Documentation
Revision as of 12:52, April 26, 2019 by DannaShirley (talk | contribs) (Added row for the Altocloud WDE plugin)
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
has specific prerequisites for PureEngage hybrid deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.002.06 minimum | |
| Pacing Service | 9.0 | 9.0.002.00 minimum | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.01 minimum | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |