Prerequisites for PureEngage On-Premises Deployments TEST
From Genesys Documentation
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
Altocloud has specific prerequisites for PureEngage premises customers. TEST
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Altocloud.| Genesys Component | Version | Notes |
|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server |
| Widgets | 9.0 | 9.0.002.06 minimum |
| Pacing Service | 9.0 | |
| Stat Server | 8.5 | 8.5.104.20 minimum |
| Workspace Desktop Edition | 8.5.1 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |