- Salesforce Lightning integration

This is a draft page; the published version of this page can be found at ATC/GPESFLightning.

Configuration options

An administrator can configure the journey context data to appear as a full tab or as part of an existing tab.

Add the Customer Journey utility bar

For more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.

Agents using Salesforce Lightning can see a customer's journey context information when the Genesys Predictive Engagement component is enabled.

Pending: Image of the component

For more information about the journey context data that appears, see

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/GPESFLightning).

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For more information about the Salesforce Lightning integration, see Customer journey in the Genesys Cloud embedded clients.

For more information on the Salesforce Lightning integration, see <LINK TO AMY'S CONFIG DOC>.