Session information icons (PureCloud) - Genesys Documentation

From Genesys Documentation

Revision as of 12:00, July 15, 2020 by WikiSysop (talk | contribs) (Text replacement - "\|Platforms?=([^\|]*)PureCloud([\|]*)" to "|Platform=$1GenesysCloud$2")

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Jump to: navigation, search

This topic is part of the manual Genesys Predictive Engagement Agent's Guide for version Current of Genesys Predictive Engagement.

Contents

1 Session information icons
2 Devices
3 Operating system
4 Browsers

Feature coming soon!Learn about the icons for browsers, devices, and operating systems that PureCloud agents see when they review a session card for a user.

Session information icons

Session information icons provide information about a user's location and equipment.

Devices

Operating system

Browsers

Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide/Additional_information_icons (2025-06-23 14:55:19)"

Article

Comments or questions about this documentation? Contact us for support!