UseCases - Titles and Canonical Info

Important

This information is shared by UseCases use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

• Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys WFM Third-Party Integration	Enable bi-directional Integration of WFM with 3rd party systems	Employee Engagement	Workforce Engagement	No draft	Not published	Edit

Canonical Information

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Platform Challenge and Solution

Platform Challenge: Your organization has systems in place, like Human Resources or Payroll Management systems. The addition of a Workforce Management tool requires many of the same data elements that these systems use, which results in redundant data management. This causes frustration and unnecessary work for your IT personnel.

Platform Solution: The Genesys WFM Solution includes an API that provides bi-directional integration between the Genesys WFM Solution and your existing systems, allowing automated synchronization of the two. This eliminates the need for redundant data management, resulting in improved system performance and happier IT personnel.

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow

Info needed

Data Sheet Image

Canonical Sales Content

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Personas

• IT Administrator
• Systems Administrator

Qualifying Questions

1. How much time do you spend performing redundant data management?
2. What systems do you maintain that have interdependent data that need to match?
3. What systems do you maintain that need to synchronize with Genesys WFM?