About the Altocloud Workspace Desktop Edition Plugin
From Genesys Documentation
Revision as of 16:09, November 2, 2018 by DannaShirley (talk | contribs)
This is a draft page; the published version of this page can be found at ATC/Current/WDEPlugin/About.
Contents
The Altocloud plugin for Workspace Desktop Edition presents customer journey information from Altocloud content in PureEngage agent workspaces.
Deployment features
Deployment-related features of the Altocloud Plugin include:
- Support for Non-ClickOnce deployments with Workspace Desktop Edition
- Access control by roles and permissions
- HTTP forward proxy for outgoing traffic from agent workstation