Altocloud Agent's Guide
From Genesys Documentation
Revision as of 18:10, October 30, 2018 by DannaShirley (talk | contribs)
This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/About.
Contents
Altocloud presents customer journey information for Sales and Service agents.
Key features
To access the Altocloud Plugin during interactions, agents click the ALTOCLOUD tab in their PureEngage Workspace.
* Visitor details and online presence status
* Visit details including
** Real-time customer journey chart
** Real-time view of matched segments
** Real-time view of outcome scores