About the Agent Pacing Service Deployment Guide
From Genesys Documentation
Revision as of 15:33, October 10, 2018 by DannaShirley (talk | contribs)
This is a draft page; the published version of this page can be found at ATC/Current/PacingServiceDeployment/About.
Learn the purpose of the Agent Pacing Service and the available documentation.
Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.
#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).
#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).
#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).
#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).