Genesys Social Media Routing (CE19) for Genesys Multicloud CX
From Genesys Documentation
Contents
Engage with your customers through social channels
What's the challenge?
As the volume of social network interactions continues to escalate, it’s clear that simply throwing more people onto Twitter and Facebook is not a sustainable solution — there needs to be a new evolution to a scalable model for managing social engagement.What's the solution?
Monitor your business presence on relevant social media sites and easily identify and prioritize online comments. Automatically routing social media interactions across the enterprise to the right people brings new levels of scalability, consistency and responsiveness in your social media interaction strategies.[[Category:]]
Story and Business Context
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Use Case Benefits
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Summary
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Use Case Definition
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For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.