Base unit of content for Workforce Management - 8.5.219.17
From Genesys Documentation
Component RN Definition[edit source]
| Component | Workforce Management |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 8.5.219.17 (Change release number) |
| Release Type | |
| Highlight | Updates to WFM logging. |
| Boilerplate(s) Used | |
| Release Date | 2022-04-05 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue in (WFM-35041,WFM-35302,WFM-35298,WFM-35173,WFM-35224,WFM-35172,WFM-35289,WFM-35291) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFM-35298 | Resolved Issue | WFM Web for Supervisor sessions will now time out after 15 minutes of inactivity. Previously, WFM ke... | |
| WFM-35291 | Resolved Issue | Messages are now displayed correctly. Previously, unexpected characters appeared in the message text... | |
| WFM-35289 | Resolved Issue | When a user is creating a new schedule, WFM now displays the correct number of calendar days if the ... | |
| WFM-35224 | Resolved Issue | WFM no longer displays an exception if a user tries to use the wizard to remove agents from the S... | |
| WFM-35173 | Resolved Issue | WFM now permits users to select days by clicking on the weekday names in the Calendar module. ... | |
| WFM-35172 | Resolved Issue | Agents are no longer able to request Time-Off types that are not assigned to their current time off ... | |
| Deprecations | As of April 8, 2022, the AI-powered Forecasting feature is deprecated in Genesys Multicl... |
Contents
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