Base unit of content for Recording, QM and Interaction Analytics - 8.5.512.14

Component RN Definition

Component	Recording, QM and Interaction Analytics
Deployment Type	Genesys CX on Azure
Release Number	8.5.512.14 (Change release number)
Release Type
Highlight	*Support for voice recording Support for voice QM Support for speech analytics Encryption with secure storage of certificates in Azure HSM Key Vault Single Sign On for SpeechMiner Support for SSRS reports Interaction transcription export QM & GIA exports Security enhancements
Boilerplate(s) Used
Release Date	2021-11-17
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL	project = PRSM
Links	Links to customer-facing pages in use: Draft:ReleaseNotes/Current/GenesysEngage-cloud/Recording ReleaseNotes/Current/GenesysEngage-cloud/Recording
Test Links	Links to test pages (for RN Admins only) None yet!

Issue	Issue Category	Description	SupportingDocumentation
Issue	Issue Category	Description	SupportingDocumentation
GIR-30657	New	Support for voice recording. It provides cradle to grave dual channel voice recording for customer-i...
WFOAZURE-381	New	You can store certificates in Azure Key Vault with HSM (hardware security module) protection.
WFOAZURE-233	New	Support for SSRS (SQL Server Reporting Services) reports. You can use the reports to create a summar...
DB-3808	New	You can export the Quality Management report of the interactions and the interaction transcripts.
	New	Includes security enhancements.