Genesys Quality Management (EE09) for Genesys Multicloud CX
From Genesys Documentation
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Contents
Improve employee performance with quality management
What's the challenge?
Businesses need to evaluate the quality of their interactions to identify opportunities for improvement, but it’s not efficient to evaluate every single interaction. You need a way to distinguish important from routine interactions, and then generate the results in a consistent and automated manner.What's the solution?
Genesys Quality Management includes strategic metadata with each recorded interaction to pinpoint which are most valuable to evaluate, and then uses predefined reports to analyze and present those results for a clear and consistent view of where you’re strong and where you could improve.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.