GDL/9.0/ReleaseNote/GDL-Dec-20
From Genesys Documentation
This topic is part of the manual Genesys Data Layer Release Notes for version 9.0 of Genesys Data Layer.
Genesys Cloud CX Use Cases
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- Genesys Work Automation (BO01)
- Genesys Customer Authentication (CE07)
- Genesys Voice Payment (CE08)
- Genesys Outbound Dialer (CE11)
- Genesys SMS & Email Notifications (CE12)
- Genesys Email Routing (CE16)
- Genesys Chat Routing (CE18)
- Genesys Co-browse (CE27)
- Genesys SMS Routing (CE29)
- Genesys Chatbots (CE31)
- Genesys Messaging (CE34)
- Genesys Predictive Engagement (CE37)
- Genesys Voicebots (CE41)
- Genesys Personalized Routing with Callback (CE43)
- Genesys Contact Center Optimization (CE45)
- Genesys Virtual Agent (CE47)
- Unified Experience from Genesys and ServiceNow (CE48)
- Genesys Social Listening (CE49)
- Genesys Agent Assist (EE31)
- Genesys Agent Copilot (EE32)
- Genesys Business Communications (OP01)
- Genesys CRM Collaboration (OP02)
- Genesys Voice Services (OP04)
- Genesys UCC Third-Party Integration (OP07)
- Quality Assurance and Compliance (WE01)
- Resource Management (WE02)
- Employee Performance (WE03)