Genesys Skills Management - Genesys Documentation

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Genesys Skills Management

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This is a draft page; it has not yet been published.

Click on any of the following to see the documentation for that version:

Internal
9.0

Release Notes

Genesys Skills Management Release Note

PDNA Administrator

PDNA Administrator Guide
Performance DNA Moodle Integration Setup Guide
Data Uploader Application Guide

Installation

GSM Automated Install and Upgrade Guide
GSM Installation Guide for Microsoft Azure
GSM Installation and Configuration Guide for Active Directory SSO

GSM Administrator

GSM System Overview and Operations Guide
GSM Localization Guide
GSM Knowledge Base Articles
GSM PureConnect Data Extractor Application Guide

Developer Resources

Third-party and Open Source Reference
GSM API Guide

Agent

Performance DNA Agent User Guide

Manager

Performance DNA Manager Guide

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