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Genesys Skills Management

Genesys Skills Management - add content
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This is a draft page; it has not yet been published.
Click on any of the following to see the documentation for that version:
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  • 9.0

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Release Notes

Genesys Skills Management Release Note

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PDNA Administrator

  • PDNA Administrator Guide
  • Performance DNA Moodle Integration Setup Guide
  • Data Uploader Application Guide

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Installation

  • GSM Automated Install and Upgrade Guide
  • GSM Installation Guide for Microsoft Azure
  • GSM Installation and Configuration Guide for Active Directory SSO

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GSM Administrator


  • GSM System Overview and Operations Guide
  • GSM Localization Guide
  • GSM Knowledge Base Articles
  • GSM PureConnect Data Extractor Application Guide

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Developer Resources

  • Third-party and Open Source Reference
  • GSM API Guide

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Agent

  • Performance DNA Agent User Guide

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Manager

  • Performance DNA Manager Guide

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