Altocloud overview
Genesys Predictive Engagement is a cloud-based, AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes.
Proactively engage visitors
Too often visitors abandon carts, customers remain frustrated on websites, or prospects leave websites unchallenged. These scenarios lead to missed leads, lost revenue, and increased calls to the contact center. Through its use of artificial intelligence, journey analytics, and machine learning, Genesys Predictive Engagement allows you to engage with the right visitors at the right time, whether they be high-value customers or prospects who are truly need help completing a purchase transaction. For example, if a visitor abandons their online shopping cart, Genesys Predictive Engagement proactively offers a chat to connect the visitor to a rep who can guide them through the purchase process. Genesys Predictive Engagement does more than just intelligently route calls: it ensures your resources focus on the most valuable and rewarding inquiries.