- Salesforce Lightning integration
From Genesys Documentation
Revision as of 21:30, November 9, 2021 by Ed.jamer@genesys.com (talk | contribs) (Text replacement - "Genesys Cloud" to "Genesys Cloud CX")
This is a draft page; the published version of this page can be found at ATC/GPESFLightning.
Feature coming soon!Integrate in Salesforce Lightning so that agents can view customer journey data.
Configuration options
An administrator can configure Salesforce Lightning Experience to display the customer journey data to agents as a utility bar, embedded in a record details page, or as its own custom page.
For more information about the configuration options, see Customer journey in the Genesys Cloud CX embedded clients.
For more information about the customer journey data that agents see, see#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/GPESFLightning).
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Customer Journey utility bar
Record details page
Custom page
