Altocloud Agent's Guide
From Genesys Documentation
Revision as of 18:11, October 30, 2018 by DannaShirley (talk | contribs)
This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/About.
Altocloud presents customer journey information for Sales and Service agents.
Customer journey information for agents
To access the Altocloud Plugin during interactions, agents click the ALTOCLOUD tab in their PureEngage Workspace.
In the Altocloud tab, agents can access the following journey content for the currently active interaction:
- Visitor details and online presence status
- Visit details including
- Real-time customer journey chart
- Real-time view of matched segments
- Real-time view of outcome scores