About the Agent Pacing Service Deployment Guide

This is a draft page; the published version of this page can be found at ATC/Current/PacingServiceDeployment/About.

Learn the purpose of the Agent Pacing Service and how to use its supporting documentation.

Agent Pacing Service combines statistical data from the contact center with statistics collected by Altocloud to predict the availability of agent resources. It forwards the results to Altocloud, so that Altocloud can make an informed decision about whether to send a predictive engagement request to a specific visitor.

You can<a rel="nofollow" class="external text" href="https://docs.genesys.com/Documentation/ATC/Draft/DeploymentGuide/Configuration">

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/PacingServiceDeployment/About).

configure</a>Agent Pacing Service to fit the needs of a specific Genesys environment.Before you get started,

read <a rel="nofollow" class="external text" href="https://docs.genesys.com/Documentation/ATC/Draft/DeploymentGuide/PacingIntro">An Introduction to Pacing</a>.

Once you feel confident, you can find out about the<a rel="nofollow" class="external text" href="https://docs.genesys.com/Documentation/ATC/Draft/DeploymentGuide/Prerequisites">prerequisites</a> for Agent Pacing Service,

and then <a rel="nofollow" class="external text" href="https://docs.genesys.com/Documentation/ATC/Draft/DeploymentGuide/Installation">install the service</a>.