Base unit of content for Recording, QM and Interaction Analytics - 8.5.512.26
From Genesys Documentation
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.26 (Change release number) |
| Release Type | |
| Highlight | Support for processing of digital chat interactions. |
| Boilerplate(s) Used | |
| Release Date | 2022-03-17 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (WFOAZURE-979) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-979 | New | SpeechMiner now supports processing of digital chat interactions. You can now filter, evaluate, and ... | Genesys Recording, Quality Management, and Speech Analytics User's Guide |
| WFOAZURE-680 | Resolved Issue | You can now select an evaluation session by selecting the check box corresponding to that session. P... | |
| WFOAZURE-949 | Resolved Issue | The interactions search now returns all the records matching the search criteria and does not defaul... |
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