Genesys Email Routing (CE16) for Genesys Multicloud CX
From Genesys Documentation
Revision as of 11:24, July 15, 2020 by WikiSysop (talk | contribs) (WikiSysop moved page UseCases/Public/PureEngageCloud/CE16 to UseCases/Public/GenesysEngage-cloud/CE16: Text replacement - "PureEngageCloud" to "GenesysEngage-cloud")
Contents
Route email interactions to the best skilled resource
What's the challenge?
When customers take the time to send an email, they expect a quick, personalized response. But as the volume of email interactions increases, you struggle to provide timely and helpful responses. Trust in email as a reliable communication channel is declining among your customers and employees.What's the solution?
Automatically distribute emails to the best-fit agent based on content analysis and keywords. Genesys Email Routing streamlines your response process using email automation functionality that enables you to monitor, measure, and optimize your email flow to create a better customer experience.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.