Base unit of content for Recording, QM and Interaction Analytics - 8.5.512.14

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Component RN Definition[edit source]

Component Recording, QM and Interaction Analytics
Deployment Type Genesys CX on Azure
Release Number 8.5.512.14 (Change release number)
Release Type
Highlight *Support for voice recording.
  • Support for voice QM.
  • Support for speech analytics.
  • Encryption with secure storage of certificates in Azure HSM Key Vault.
  • Single Sign On for SpeechMiner.
  • Support for SSRS reports.
  • Interaction transcription export.
  • QM & GIA exports.
  • Security enhancements.
Boilerplate(s) Used
Release Date 2021-11-17
Private Edition Release Date
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = PRSM
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GIR-30657 New Support for voice recording. It provides cradle to grave dual channel voice recording for customer-i...
WFOAZURE-381 New You can store certificates in Azure Key Vault with HSM (hardware security module) protection.
WFOAZURE-233 New Support for SSRS (SQL Server Reporting Services) reports. You can use the reports to create a summar...
DB-3808 New You can export the Quality Management report of the interactions and the interaction transcripts.
New Includes security enhancements.
Retrieved from "https://all.docs.genesys.com/RN/Recording,QM_and_Interaction_Analytics/8.5.512.14 (2025-11-19 10:09:59)"
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