An agent's experience in PureCloud
From Genesys Documentation
Revision as of 15:30, May 9, 2019 by DannaShirley (talk | contribs)
This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/PureCloud.
In PureCloud, Altocloud presents customer journey information to agents.
Customer journey information
If a visitor accepts an offer to chat from , you can display the customer's journey when you pick up the interaction. You can access the following information, which is updated as you interact with the visitor:
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/PureCloud).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/PureCloud).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/PureCloud).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/PureCloud).