From Genesys Documentation
| Line 27: | Line 27: | ||
|Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. | |Description=An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use. | ||
|Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=GenesysEngage-cloud | ||
| + | |Type=Get Started | ||
| + | |Title=Using Predictive Engagement in Genesys Engage cloud | ||
| + | |Description=An overview of the process to integrate Genesys Predictive Engagement into your contact center. | ||
| + | |Links=* {{Link-Standalone|topic=Solution/PredictiveEngagementEngagecloud}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 33: | Line 40: | ||
|Title=Third-party integrations | |Title=Third-party integrations | ||
|Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}} | |Links=*{{Link-Standalone|topic=Solution/Profile_Lookup_with_Adobe_Experience_Platform|display text=Profile lookup with Adobe Experience Platform}} | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
|Columns=No | |Columns=No | ||
}} | }} | ||
Revision as of 17:16, December 15, 2020
This is a draft page; the published version of this page can be found at Solution.
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Multicloud CX
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
PureConnect Solution Guides
Feature coming soon