From Genesys Documentation
This is a draft page; the published version of this page can be found at Solution.
Click on any of the following to see the documentation for that version:
Genesys Predictive Engagement with advanced chat routing
Third-party integrations
Use Genesys Predictive Engagement in Genesys Engage on-premises
Use Predictive Engagement in Genesys Engage cloud
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud
PureConnect Solution Guides
Feature coming soon