Difference between revisions of "Draft:Solution"

Revision as of 13:15, September 29, 2020

This is a draft page; the published version of this page can be found at Solution.

Click on any of the following to see the documentation for that version:

Genesys Predictive Engagement with advanced chat routing

Third-party integrations

Use Genesys Predictive Engagement in Genesys Engage on-premises

Use Predictive Engagement in Genesys Multicloud CX

Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX

PureConnect Solution Guides

Feature coming soon

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 |Type=Get Started
 |Title=Genesys Predictive Engagement in Genesys Engage on-premises
-|Description=The ''Using Genesys Predictive Engagement in Genesys Engage on-premises''  article provides an overview of the process to integrate Genesys Predictive Engagement (GPE) with Genesys Engage on-premises. The article includes the prerequisites for using GPE with Genesys Engage on-premises, the list of Genesys Engage products that support GPE integration, and links to the detailed documentation about configuration and use.
+|Description=The ''Integrating Genesys Predictive Engagement into Genesys Engage on-premises''  article provides an overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Engage products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
 |Links=*{{Link-Standalone|topic=Solution/EngagePredictiveEngagement}}
 |Columns=No