Difference between revisions of "Draft:ATC"

Revision as of 12:05, July 15, 2020

This is a draft page; the published version of this page can be found at ATC.

Click on any of the following to see the documentation for that version:

@@ Line 7: / Line 7: @@
 |contentarea=Shared
 |landingpage=No
-|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
+|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud, PureConnect, and Genesys Engage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
 |Platform=PureConnect, GenesysCloud, GenesysEngage-onpremises
 |ComingSoon=No
@@ Line 18: / Line 18: @@
 |Platform=PureConnect
 |Type=Release Notes
-|Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes].
+|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes].
 For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for '''Altocloud''':
@@ Line 27: / Line 27: @@
 |Platform=GenesysEngage-onpremises
 |Type=Release Notes
-|Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes].
+|Links='''Note:''' Release Notes for Predictive Engagement features in Genesys Cloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ Genesys Cloud Release Notes].
 ====Genesys Engage Cloud====
@@ Line 52: / Line 52: @@
 |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization.
 |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_Genesys Cloud|display text=Administrators}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
-*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureCloud|display text=Agents}}
+*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_Genesys Cloud|display text=Agents}}
 *[https://help.mypurecloud.com/articles/altocloud-prerequisites/ Prerequisites]
 *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
-*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
+*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 *{{Link-Standalone|topic=ATC/GPEandWidgets}}
@@ Line 77: / Line 77: @@
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_Genesys Engage|display text=Agents}}
 *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
-*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
+*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
@@ Line 105: / Line 105: @@
 *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 *[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites]
-*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}}
+*{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required Genesys Cloud domains}}
 *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}}
 *{{Link-Standalone|topic=ATC/GPEandWidgets}}
@@ Line 270: / Line 270: @@
 |Type=Agent Features
 |Title=Agent resources
-|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
+|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Genesys Cloud|display text=An agent's experience in Genesys Cloud}}
 *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}