From Genesys Documentation
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|definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | |definition=Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. | ||
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|Type=Release Notes | |Type=Release Notes | ||
|Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes]. | |Links='''Note:''' Release Notes for Predictive Engagement features in PureCloud are included in the [https://help.mypurecloud.com/releasenote_category/altocloud/ PureCloud Release Notes]. | ||
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|Title=Track journey data | |Title=Track journey data | ||
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|Title=Agent resources | |Title=Agent resources | ||
Revision as of 11:44, July 15, 2020
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