Difference between revisions of "Draft: UseCases/Public/GenesysCloud/CE03"
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Revision as of 11:31, July 15, 2020
This is a draft page; the published version of this page can be found at UseCases/Public/GenesysCloud/CE03.
Contents
Offer callback to queuing callers
What's the challenge?
When callers wait in long queues, customer frustration with your brand goes up right along with your abandonment rate. However, always keeping staff at peak performance level is costly and inefficient. You need a way to distribute calls during peak times to meet your service levels and keep callers happy.What's the solution?
An alternative to waiting on hold can make the difference in a customer’s experience. After a threshold of time, give callers the wait time and the option of receiving a callback. Now you can deliver higher customer satisfaction without maintaining a peak-level staff.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.