Difference between revisions of "Draft: ATC/Current/AgentGuide/About"

Revision as of 18:11, October 30, 2018

This is a draft page; the published version of this page can be found at ATC/Current/AgentGuide/About.

To access the Altocloud Plugin during interactions, agents click the ALTOCLOUD tab in their PureEngage Workspace.

In the Altocloud tab, agents can access the following journey content for the currently active interaction:

Visitor details and online presence status
Visit details including
- Real-time customer journey chart
- Real-time view of matched segments
- Real-time view of outcome scores

@@ Line 4: / Line 4: @@
 |Context=Altocloud presents customer journey information for Sales and Service agents.
 |Section={{Section
-|sectionHeading=Key features
+|sectionHeading=Customer journey information for agents
 |anchor=KeyFeatures
 |Type=Structured
@@ Line 12: / Line 12: @@
+In the Altocloud tab, agents can access the following journey content for the currently active interaction:
+* Visitor details and online presence status
-In the ALTOCLOUD tab, agents can access the following journey content for the currently active interaction:<br />* Visitor details and online presence status<br />* Visit details including<br />** Real-time customer journey chart<br />** Real-time view of matched segments<br />** Real-time view of outcome scores
+* Visit details including
+** Real-time customer journey chart
+** Real-time view of matched segments
+** Real-time view of outcome scores
 |fullwidth=No
 }}
 }}