From Genesys Documentation
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DannaShirley (talk | contribs) |
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|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Links=Click the following link and search or filter for '''Altocloud''': | ||
| + | |||
| + | *[https://help.genesys.com/cic/releasenotes/ Release Notes] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Links=====PureEngage Cloud==== | ||
| + | Click the following links and search for '''Altocloud''': | ||
| + | |||
| + | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | ||
| + | |||
| + | ====PureEngage Premises==== | ||
| + | Click the following links and search for '''Altocloud''': | ||
| + | |||
| + | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | ||
| + | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02] | ||
| + | |||
| + | See also: | ||
| + | |||
| + | *{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}} | ||
| + | *{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 28: | Line 47: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
| + | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
| + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureCloud|display text=Agents}} | ||
| + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
| + | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}} | ||
| + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | ||
| + | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 33: | Line 61: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
| + | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
| + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Get_Started_PureEngage_Cloud|display text=Administrators - Cloud}} | ||
| + | *[https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_PureEngage Administrators - Premises] | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureEngage|display text=Agents}} | ||
| + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
| + | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}} | ||
| + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | ||
| + | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 38: | Line 76: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Get started | |Title=Get started | ||
| + | |Description=Understand the purpose of {{MINTYDOCSPRODUCT}}and how you can begin using it in your organization. | ||
| + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | ||
| + | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | ||
| + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | ||
| + | *{{#mintydocs_link:topic=ATC/RequiredPCDomains|standalone|link text=Required PureCloud domains}} | ||
| + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | ||
| + | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 43: | Line 90: | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Videos | |Title=Videos | ||
| + | |Links=*{{Link-SomewhereInThisVersion|manual=Event|topic=Google_Tag_Manager|anchor=VideoGTMDeploy|display text=Tracking snippet}} | ||
| + | *Action map/web chat | ||
| + | *Content offers | ||
| + | *{{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Scenario:_Spa_booking_integration|display text=Webhooks}} | ||
| + | *{{Link-SomewhereInThisVersion|manual=Event|topic=6_Secs|anchor=6SecsEventTag|display text=Segment/event tag}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 48: | Line 100: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Track journey data | |Title=Track journey data | ||
| + | |Description=Track your customers based on their characteristics and behaviors. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 53: | Line 113: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| + | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes.<br /> | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 58: | Line 125: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Track journey data | |Title=Track journey data | ||
| + | |Description=Track your customers based on their characteristics and behaviors. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 63: | Line 138: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| + | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 68: | Line 150: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Track journey data | |Title=Track journey data | ||
| + | |Description=Track your customers based on their characteristics and behaviors. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=About tracking}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking|display text=Track events}} | ||
| + | |||
| + | <br /> | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 73: | Line 165: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Build actions and action maps | |Title=Build actions and action maps | ||
| + | |Description=Build a collection of techniques {{MintyDocsProduct}} can use to engage your customers and further your business outcomes. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Action_library}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers|display text=Web chats}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 78: | Line 177: | ||
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=See results | |Title=See results | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | ||
| + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | ||
| + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 83: | Line 186: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Solutions, best practices, and business scenarios | |Title=Solutions, best practices, and business scenarios | ||
| + | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices. | ||
| + | |Links=*{{#mintydocs_link:topic=Solution/ChatSolutions|standalone}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 88: | Line 195: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=Solutions, best practices, and business scenarios | |Title=Solutions, best practices, and business scenarios | ||
| + | |Description=Improve your results with {{MINTYDOCSPRODUCT}}by reviewing business scenarios and best practices. | ||
| + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}} | ||
| + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
Revision as of 15:25, January 8, 2020
This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version: