From Genesys Documentation
Jump to: navigation, search
(Undo revision 22801 by DannaShirley (talk))
(Tag: Undo)
Line 44: Line 44:
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureCloud
+
|Platform=PureConnect
 
|Type=Get Started
 
|Type=Get Started
−
|Title=Get started (PureCloud)
+
|Title=Get started (PureConnect)
−
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
+
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
 
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
−
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}}
+
*{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
−
*{{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}}
+
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=Start tracking}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=Start tracking}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_tracking}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 +
*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
|Columns=No
 
|Columns=No
Line 68: Line 71:
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureConnect
+
|Platform=PureCloud
 
|Type=Get Started
 
|Type=Get Started
−
|Title=Get started (PureConnect)
+
|Title=Get Started (PureCloud)
−
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
+
|Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}}
 
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
 
*{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}}
−
*{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}}
+
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}}
−
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}}
+
*{{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=Start tracking}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking|display text=Start tracking}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_tracking}}
 
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
 
−
*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
 
 
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
*{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}}
 
|Columns=No
 
|Columns=No
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=PureEngage
 +
|Type=Install and Config
 +
|Title=Administrator Resources (PureEngage)
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 +
*
 +
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureCloud
 
|Platform=PureCloud
Line 98: Line 114:
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
−
|Platform=PureEngage
+
|Platform=PureConnect
 
|Type=Install and Config
 
|Type=Install and Config
−
|Title=Administrator Resources (PureEngage)
+
|Title=Administrator Resources (PureConnect)
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}}
 
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}}
Line 106: Line 122:
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}}
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_actions|display text=Actions}}
 
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Chat_offers}}
 
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_webhooks|display text=Webhooks}}
 
−
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_content_offers|display text=Content offers}}
 
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
 
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}}
−
*
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet}}
−
|Columns=Yes
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Web_tracking}}
−
}}{{MintyDocsProductLandingSections
+
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}}
−
|Platform=PureConnect
+
*{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}}
−
|Type=Install and Config
 
−
|Title=Administrator Resources (PureConnect)
 
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 122: Line 132:
 
|Type=Get Started
 
|Type=Get Started
 
|Title=Solutions, best practices, and business scenarios
 
|Title=Solutions, best practices, and business scenarios
 +
|Links={{#mintydocs_link:topic=Solution/ChatSolutions|standalone}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 127: Line 138:
 
|Type=Developer Resources
 
|Type=Developer Resources
 
|Title=Event tracking
 
|Title=Event tracking
 +
|Description=*Event tracking
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=About_event_tracking}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Google_Tag_Manager}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=Event|topic=Adobe_Launch}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Type=Developer Resources
 
|Type=Developer Resources
 +
|Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Traits}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Platform=PureEngage, PureConnect, PureCloud
 
|Type=Supervisor Features
 
|Type=Supervisor Features
 +
|Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 140: Line 164:
 
|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent Resources
 
|Title=Agent Resources
 +
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 145: Line 177:
 
|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent Resources
 
|Title=Agent Resources
 +
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 150: Line 190:
 
|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent Resources
 
|Title=Agent Resources
 +
|Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}}
 +
*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}}
 +
*{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}}
 
|Columns=Yes
 
|Columns=Yes
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 155: Line 203:
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations
 +
|Description=Integration-related content
 +
|Links=*[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 160: Line 210:
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations
 +
|Links=====All integrations====
 +
 +
*[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 +
 +
====Cloud environments====
 +
 +
*{{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=Prerequisites}}
 +
 +
====Hybrid and premises-based environments====
 +
 +
*{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}}
 +
*{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}}
 +
*{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
Line 165: Line 228:
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Integrations
 
|Title=Integrations
 +
|Links=*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites]
 +
*[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]]
 
|Columns=No
 
|Columns=No
 
}}
 
}}
 
}}
 
}}

Revision as of 19:16, December 6, 2019

This is a draft page; the published version of this page can be found at ATC.
Click on any of the following to see the documentation for that version:

Retrieved from "https://all.docs.genesys.com/Draft:ATC (2025-06-20 15:15:24)"