From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 20: | Line 20: | ||
|Type=Release Notes | |Type=Release Notes | ||
|Links=Click the following link and search or filter for '''Altocloud''': | |Links=Click the following link and search or filter for '''Altocloud''': | ||
| − | * [https://help.genesys.com/cic/releasenotes/ Release Notes] | + | |
| + | *[https://help.genesys.com/cic/releasenotes/ Release Notes] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 27: | Line 28: | ||
|Links=====PureEngage Cloud==== | |Links=====PureEngage Cloud==== | ||
Click the following links and search for '''Altocloud''': | Click the following links and search for '''Altocloud''': | ||
| − | * [https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)] | + | |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | + | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)] |
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup] | ||
====PureEngage Premises==== | ====PureEngage Premises==== | ||
Click the following links and search for '''Altocloud''': | Click the following links and search for '''Altocloud''': | ||
| − | * [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] | + | |
| − | * [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02] | + | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513505 Workspace Desktop Edition 8.5.135.05] |
| + | *[https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 Workspace Desktop Edition 8.5.133.02] | ||
| + | |||
See also: | See also: | ||
| − | * {{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}} | + | |
| − | * {{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}} | + | *{{#mintydocs_link:manual=ReleaseNotes|topic=Agent_Pacing_Service|version=Current|link text=Agent Pacing Service: November 18, 2018}} |
| + | *{{#mintydocs_link:manual=ReleaseNotes|topic=WDE_Plugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition}} | ||
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureConnect | |Platform=PureConnect | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Links=* {{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} |
| − | * {{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} |
| − | * {{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} | + | *{{#mintydocs_link:topic=Get_Started_PureConnect|manual=AdminGuide|version=Current|link text=Administrators}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Get_started_PureConnect|display text=Agents}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} |
| − | * {{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | + | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Links=* {{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} |
| − | * {{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} |
| − | * {{#mintydocs_link:topic=Get_Started_PureEngage|manual=AdminGuide|version=Current|link text=Administrators}} | + | *{{#mintydocs_link:topic=Get_Started_PureEngage|manual=AdminGuide|version=Current|link text=Administrators}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} |
| − | * {{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} | + | *{{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} |
| − | * {{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | + | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureCloud | |Platform=PureCloud | ||
|Type=Get Started | |Type=Get Started | ||
| − | |Links=* {{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} | + | |Links=*{{#mintydocs_link:topic=ATC/Altocloud_overview|standalone|link text=Altocloud overview}} |
| − | * {{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} | + | *{{#mintydocs_link:topic=ATC/SupportedBrowsers|standalone|link text=Supported browsers}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Get_Started_PureCloud|display text=Administrators}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Get_started|display text=Developers}} |
| − | * {{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} | + | *{{#mintydocs_link:topic=Get_started_PureEngage|manual=AgentGuide|version=Current|link text= Agents}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_tracking}} |
| − | * {{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} | + | *{{#mintydocs_link:topic=ATC/AltocloudGlossary|standalone|link text=Glossary}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 75: | Line 80: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator Resources | |Title=Administrator Resources | ||
| − | |Links=* {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking|display text=Event tracking}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking|display text=Event tracking}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}} |
| − | * {{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 90: | Line 95: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator Resources | |Title=Administrator Resources | ||
| − | |Links=* {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking|display text=Event tracking}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking|display text=Event tracking}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}} |
| − | * {{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 105: | Line 110: | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator Resources | |Title=Administrator Resources | ||
| − | |Links=* {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_journey_data|display text=Journey data}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Live_Now}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_segments|display text=Segments}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_outcomes|display text=Outcomes}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_conditions|display text=Conditions}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_action_maps|display text=Action maps}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_settings|display text=Settings}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking|display text=Event tracking}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking|display text=Event tracking}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_compliance_and_data|display text=Compliance}} |
| − | * {{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} | + | *{{#mintydocs_link:topic=FAQs|manual=AdminGuide|version=Current|link text=FAQs}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 125: | Line 130: | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|Type=Supervisor Features | |Type=Supervisor Features | ||
| − | |Links=* {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} | + | |Links=*{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_analytics|display text=Analytics}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Analytics_data}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Action_Map_Performance|display text=Action Map Performance report}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AdminGuide|topic=Visitor_Activity|display text=Visitor Activity report}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage, PureConnect, PureCloud | |Platform=PureEngage, PureConnect, PureCloud | ||
|Type=Developer Resources | |Type=Developer Resources | ||
| − | |Links=* {{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}} | + | |Links=*{{#mintydocs_link:topic=About|manual=SDK|version=Current|link text=Journey JavaScript SDK}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Method_reference|display text=Methods}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Web_tracking_API}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Form_tracking_API}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Traits}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=SDK|topic=Traits_mapper|display text=Traits}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 143: | Line 148: | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Event tracking | |Title=Event tracking | ||
| − | |Description= | + | |Description=* Event tracking |
| + | |Links={{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_event_tracking}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 149: | Line 155: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent Resources | |Title=Agent Resources | ||
| − | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureEngage|display text=An agent's experience in PureEngage}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 162: | Line 168: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent Resources | |Title=Agent Resources | ||
| − | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureCloud|display text=An agent's experience in PureCloud}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 175: | Line 181: | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent Resources | |Title=Agent Resources | ||
| − | |Links=* {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} | + | |Links=*{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=PureConnect|display text=An agent's experience in PureConnect}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} |
| − | * {{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}} | + | *{{Link-SomewhereInThisProduct|version=Current|manual=AgentGuide|topic=Additional_information|display text=Additional information}} |
| − | * {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} | + | *{{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} |
|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 190: | Line 196: | ||
|Links=====All integrations==== | |Links=====All integrations==== | ||
| − | * [[ATC/Regions|Configure regions]] | + | *[[ATC/Regions|Configure regions]] |
| − | * [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] | + | *[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] |
====Cloud environments==== | ====Cloud environments==== | ||
| − | * {{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=Prerequisites}} | + | *{{#mintydocs_link:topic=ATC/PureEngageCloudPrereqs|standalone|link text=Prerequisites}} |
====Hybrid and premises-based environments==== | ====Hybrid and premises-based environments==== | ||
| − | * {{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}} | + | *{{#mintydocs_link:topic=ATC/PureEngagePrereqs|standalone|link text=Prerequisites}} |
| − | * {{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} | + | *{{#mintydocs_link:topic=About|manual=WDEPlugin|version=Current|link text=Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide}} |
| − | * {{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} | + | *{{#mintydocs_link:topic=About|manual=PacingServiceDeployment|version=Current|link text=Agent Pacing Service Deployment Guide}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| Line 207: | Line 213: | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Integrations | |Title=Integrations | ||
| − | |Links=* [https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm | + | |Links=*[https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_altocloud_int/desktop/Prerequisites.htm Prerequisites] |
| − | * [[ATC/Regions|Configure regions]] | + | *[[ATC/Regions|Configure regions]] |
| − | * [[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] | + | *[[ATC/GenesysWidgetsIntegration|Integrate with Genesys Widgets]] |
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 13:15, November 5, 2019
Click on any of the following to see the documentation for that version:
Comments or questions about this documentation? Contact us for support!