Difference between revisions of "UseCases/Current/GenesysEngage-onpremises/SL09"
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|UCIntro=This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information. | |UCIntro=This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information. | ||
| − | + | Customer Service applications of this use case will be covered by a new use, CE37, which is currently being developed. | |
| − | + | This use case replaces SL03, SL04 and SL08 which were based on Web Engagement. | |
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|UCOverview=One of the biggest challenges for the modern business is learning to utilize all of the data available to them in a way that is both meaningful and actionable. The data generated by a website is often left unexplored, and as a result, the intentions and reactions of individual digital customers can be overlooked. Focus is often placed on the broad strokes–key metrics such as the number of page views this month–and we lose the ability to shape our individual customer’s journey and identify the customers who need engagement most. As a result, customers who may be on the verge of signing up for a trial, completing a checkout, or any other desirable outcome, fall through the cracks. | |UCOverview=One of the biggest challenges for the modern business is learning to utilize all of the data available to them in a way that is both meaningful and actionable. The data generated by a website is often left unexplored, and as a result, the intentions and reactions of individual digital customers can be overlooked. Focus is often placed on the broad strokes–key metrics such as the number of page views this month–and we lose the ability to shape our individual customer’s journey and identify the customers who need engagement most. As a result, customers who may be on the verge of signing up for a trial, completing a checkout, or any other desirable outcome, fall through the cracks. | ||
Revision as of 17:43, September 24, 2018
No results
Important
This use case is the subject of an Early Adopter Program (EAP). Please contact Lindsay Frazier, Product Management for more information.
Customer Service applications of this use case will be covered by a new use, CE37, which is currently being developed.
This use case replaces SL03, SL04 and SL08 which were based on Web Engagement.No results
Contents
Use Case Overview
Story and Business Context
Info needed.
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Info needed.
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
Info needed.
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
Needs info.