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Revision as of 19:16, October 18, 2019
Genesys Predictive Engagement with advanced chat routing
Learn about the advanced Genesys Cloud CX features that allow you to offer a targeted and customized chat solution to customers.
PureConnect Solution Guides
Use Genesys Predictive Engagement in Genesys Engage on-premises
An overview of the process to integrate Genesys Predictive Engagement into Genesys Engage on-premises. The article includes the prerequisites for using Predictive Engagement with Genesys Engage on-premises, the list of Genesys Multicloud CX products that support Predictive Engagement integration, and links to the detailed documentation about configuration and use.
Use Predictive Engagement in Genesys Multicloud CX
An overview of the process to integrate Genesys Predictive Engagement into your contact center.
Third-party integrations
Through integration, gain access to Workforce Engagement Management features that reside in Genesys Cloud CX
Through integration between Genesys Multicloud CX and Genesys Cloud CX, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud CX.