Difference between revisions of "Draft: RN/DigitalChannels/100.0.145.0000"

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(Created page with " {{ComponentRN|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558|JQL=https://genesysjira.atlassian.net/browse/NEXUS-10817|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNumber=NE...")
 
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{{ComponentRN
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|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558
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{{ComponentRN|ComponentId=074d8cb2-e6a5-4df8-97d2-d1044727c558|JQL=https://genesysjira.atlassian.net/browse/NEXUS-10817|ReleaseNumber=}}{{Issue|JiraType=Task|TicketNumber=NEXUS-10785|LastUpdated=May 05, 2023 6:14 AM|Content=For some Digital Channels sessions, the agent or consumer could not resume the conversation in the session after a significant pause in communication (e.g. more than 3 days) due to an internal error.  This issue is now fixed, and the agent or consumer will be able to resume communication in such sessions until the session is expired due to inactivity timeout. This fix applies to new sessions only.|LocalContent=For some Digital Channels sessions, the agent or consumer could not resume the conversation in the session after a significant pause in communication (e.g. more than 3 days) due to an internal error. This issue is now fixed, and the agent or consumer will be able to resume communication in such sessions until the session is expired due to inactivity timeout. This fix applies to new sessions only.|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1}}
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|JQL=https://genesysjira.atlassian.net/browse/NEXUS-10817
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|DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 5439f1be-1868-4091-b058-1667389b6ce1
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|ReleaseDate=2023-05-10
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|PrivateEditionReleaseDate=2023-05-10
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|Highlight=Security improvements as well as resolved issues related to contact subscriptions, nicknames, and image attachments.
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}}
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{{Issue
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|TicketNumber=NEXUS-9624, NEXUS-10472
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72
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|LocalContent=Security, observability, and resiliency improvements.
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}}
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{{Issue
 +
|TicketNumber=NEXUS-10785, NEXUS-10310
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|Content=For some Digital Channels sessions, the agent or consumer could not resume the conversation in the session after a significant pause in communication (e.g. more than 3 days) due to an internal error.  This issue is now fixed, and the agent or consumer will be able to resume communication in such sessions until the session is expired due to inactivity timeout. This fix applies to new sessions only.
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|LocalContent=Previously, in some Digital Channels sessions, the agent could not resume the conversation in the session after a significant pause in communication (for example, more than 3 days) due to an internal issue. This issue is now fixed, and the agent can now resume communication in such sessions until the session is expired due to inactivity timeout. This fix applies to new sessions only.
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}}
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{{Issue
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|TicketNumber=NEXUS-10779
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|LocalContent=Previously, in some chat sessions, agents could not upload and send JPEG attachments. This issue is now fixed.
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}}
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{{Issue
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|TicketNumber=NEXUS-10748
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|LocalContent=Status check marks indicating that a message is sent, delivered, and read is now shown for messages sent by a chatbot. Previously, these check marks were only visible for messages sent by agents.
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}}
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{{Issue
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|TicketNumber=NEXUS-10707
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|LocalContent=In some cases, an agent who had already unsubscribed from a contact was receiving both the Show/Dismiss pop-up toast notification and the Accept/Reject pop-up toast notification upon an incoming Twitter or Facebook interaction, as if they were still subscribed. This issue is now fixed.
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}}
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{{Issue
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|TicketNumber=NEXUS-10667
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|LocalContent=If a chat session is created with only a nickname provided, the session uses the nickname as the contact’s first name. Previously, the nickname was not sent to the agent desktop, so the agent desktop was displaying the contact ID (a string of characters) instead of the contact’s name.
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}}
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{{Issue
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|TicketNumber=NEXUS-9851
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|LocalContent=Previously, the connection between Digital Channels and the agent desktop could stop working if the network gets disconnected after an agent login or during chat, due to an issue in the network connection retry logic. This issue is now fixed as the retry logic functions properly.
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}}
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{{Issue
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|TicketNumber=NEXUS-8693
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1
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|LocalContent=Previously, if an agent unsubscribed from a contact after a Twitter or Facebook public interaction, and then received a new interaction from the same contact, the agent was not subscribed to the contact again. This issue is now fixed, and the agent is now subscribed to the contact after accepting an interaction when subscriptions are enabled.
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}}

Revision as of 09:00, May 8, 2023

This is a draft page; it has not yet been published.

Component RN Definition[edit source]

Component Digital Channels
Deployment Type Genesys CX on AWS, Genesys CX on Azure
Release Number 100.0.145.0000 (Change release number)
Release Type
Highlight Security improvements as well as resolved issues related to contact subscriptions, nicknames, and image attachments.
Boilerplate(s) Used
Release Date 2023-05-10
Private Edition Release Date 2023-05-10
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL https://genesysjira.atlassian.net/browse/NEXUS-10817
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

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