Difference between revisions of "Draft: ATC/PureEngagePrereqs"
From Genesys Documentation
| Line 15: | Line 15: | ||
| Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | | Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | ||
|- | |- | ||
| − | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/RN/9.0.x/gwc-wgt90rn/gwc- | + | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/RN/9.0.x/gwc-wgt90rn/gwc-wgt9001306 9.0.013.06] or above |
|- | |- | ||
| Pacing Service || 9.0 || 9.0.002.00 or above | | Pacing Service || 9.0 || 9.0.002.00 or above | ||
Revision as of 12:42, July 25, 2019
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.013.06 or above | |
| Pacing Service | 9.0 | 9.0.002.00 or above | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 or above | |
| Altocloud Plugin for Workspace Desktop Edition | 9.0 | 9.0.002.05 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |