Difference between revisions of "ATC/PureEngagePrereqs"
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| Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] or above | | Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] or above | ||
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| + | | Altocloud Plugin for Workspace Desktop Edition || 9.0 || [https://all.docs.genesys.com/ATC/Current/ReleaseNotes/WDE-May-13 9.0.002.05] | ||
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| Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended | | Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended | ||
Revision as of 13:30, July 17, 2019
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.002.06 or above | |
| Pacing Service | 9.0 | 9.0.002.00 or above | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 or above | |
| Altocloud Plugin for Workspace Desktop Edition | 9.0 | 9.0.002.05 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |