Difference between revisions of "Draft: ATC/PureEngagePrereqs"
From Genesys Documentation
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| Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] or above | | Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] or above | ||
|- | |- | ||
| − | | Altocloud Plugin for Workspace Desktop Edition || 9.0 || [https://all.docs.genesys.com/ATC/Current/ReleaseNotes/ | + | | Altocloud Plugin for Workspace Desktop Edition || 9.0 || [https://all.docs.genesys.com/ATC/Current/ReleaseNotes/WDE-May-13 9.0.002.05] |
|- | |- | ||
| Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended | | Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended | ||
Revision as of 13:31, July 15, 2019
This is a draft page; the published version of this page can be found at ATC/PureEngagePrereqs.
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.002.06 or above | |
| Pacing Service | 9.0 | 9.0.002.00 or above | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 or above | |
| Altocloud Plugin for Workspace Desktop Edition | 9.0 | 9.0.002.05 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |