Difference between revisions of "RN/Recording QM and Interaction Analytics/8.5.512.18"
From Genesys Documentation
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|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | ||
|ReleaseDate=2021-12-21 | |ReleaseDate=2021-12-21 | ||
| − | |Highlight=* Interaction extract using the password | + | |Highlight=* Multi-region support for screen recordings |
| + | *Export of screen recordings metadata to Azure Blob for download | ||
| + | *Interaction extract using the password | ||
* Support for cross-site domain IdP | * Support for cross-site domain IdP | ||
* Latency issue in SpeechMiner reduced | * Latency issue in SpeechMiner reduced | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WFOAZURE-640 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Supports screen recordings in both primary and secondary regions. You can use the SpeechMiner UI of the primary region to play back the recordings from both regions. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WFOAZURE-410 | ||
| + | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
| + | |LocalContent=Screen recordings metadata is now exported to Azure Blob for download. You can access and export the call events associated with an interaction and also find other interactions. | ||
}} | }} | ||
{{Issue | {{Issue | ||
Revision as of 08:58, January 13, 2022
Component RN Definition[edit source]
| Component | Recording, QM and Interaction Analytics |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 8.5.512.18 (Change release number) |
| Release Type | |
| Highlight | * Multi-region support for screen recordings
|
| Boilerplate(s) Used | |
| Release Date | 2021-12-21 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issuekey in (WFOAZURE-702) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WFOAZURE-640 | New | Supports screen recordings in both primary and secondary regions. You can use the SpeechMiner UI of ... | |
| WFOAZURE-410 | New | Screen recordings metadata is now exported to Azure Blob for download. You can access and export the... | |
| WFOAZURE-702 | Resolved Issue | Interactions that are exported to a zip file can now be extracted using the password set during the ... | |
| WFOAZURE-744 | Resolved Issue | SpeechMiner now supports cross-site domain IDP (Identity Provider). You can log into SpeechMiner via... | |
| WFOAZURE-716 | Resolved Issue | The latency observed while searching for a SpeechMiner interaction is now resolved. | |
| WFOAZURE-758 | Known Issue | In a multi-region deployment, the audio metadata for the calls originating in the secondary region i... |
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