Difference between revisions of "Draft: ATC/GPESFLightning"

Revision as of 21:30, November 9, 2021

This is a draft page; the published version of this page can be found at ATC/GPESFLightning.

Configuration options

An administrator can configure Salesforce Lightning Experience to display the customer journey data to agents as a utility bar, embedded in a record details page, or as its own custom page.

For more information about the configuration options, see Customer journey in the Genesys Cloud CX embedded clients.

For more information about the customer journey data that agents see, see

#mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/GPESFLightning).

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Customer Journey utility bar

Record details page

Custom page

@@ Line 11: / Line 11: @@
 |structuredtext=An administrator can configure Salesforce Lightning Experience to display the customer journey data to agents as a utility bar, embedded in a record details page, or as its own custom page.
-For more information about the configuration options, see [https://help.mypurecloud.com/?p=228636 Customer journey in the Genesys Cloud embedded clients].
+For more information about the configuration options, see [https://help.mypurecloud.com/?p=228636 Customer journey in the Genesys Cloud CX embedded clients].
 For more information about the customer journey data that agents see, see {{Link-AnywhereElse|product=ATC|version=Current|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey}}.