Difference between revisions of "ATC/PureEngagePrereqs"
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{{ArticleUnstructured | {{ArticleUnstructured | ||
| − | |DisplayName=Prerequisites for PureEngage | + | |DisplayName=Prerequisites for PureEngage Premises Deployments |
|Platform=PureEngage | |Platform=PureEngage | ||
|TocName=PureEngage Prerequisites | |TocName=PureEngage Prerequisites | ||
| − | |Context={{MINTYDOCSPRODUCT}} has specific prerequisites <span>for PureEngage | + | |Context={{MINTYDOCSPRODUCT}} has specific prerequisites <span>for PureEngage premises deployments</span>. |
|Section={{Section | |Section={{Section | ||
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| Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | | Framework || 8.5.1 || Configuration Server, LCA, Message Server, Solution Control Server | ||
|- | |- | ||
| − | | Widgets || 9.0 || | + | | Widgets || 9.0 || [https://docs.genesys.com/Documentation/RN/9.0.x/gwc-wgt90rn/gwc-wgt9000206 9.0.002.06] or above |
|- | |- | ||
| − | | Pacing Service || 9.0 || | + | | Pacing Service || 9.0 || 9.0.002.00 or above |
|- | |- | ||
| Stat Server || 8.5.1 || 8.5.104.20 minimum | | Stat Server || 8.5.1 || 8.5.104.20 minimum | ||
|- | |- | ||
| − | | Workspace Desktop Edition || 8.5.1 || | + | | Workspace Desktop Edition || 8.5.1 || [https://docs.genesys.com/Documentation/RN/8.5.x/wde85rn/wde8513302 8.5.133.02] or above |
|- | |- | ||
| − | | Genesys Mobile Services || 8.5.1 || 8.5.2 | + | | Genesys Mobile Services || 8.5.1 || 8.5.2 highly recommended |
|- | |- | ||
| Chat || 8.5.1 || 8.5.105 minimum, 8.5.109+ recommended | | Chat || 8.5.1 || 8.5.105 minimum, 8.5.109+ recommended | ||
| + | | | ||
| + | |- Altocloud WDE Plugin || 9.0.002.01 || | ||
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button#version-dropdown { display: none; } | button#version-dropdown { display: none; } | ||
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Revision as of 16:09, May 9, 2019
Contents
has specific prerequisites for PureEngage premises deployments.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with .| Genesys Component | Version | Notes | |
|---|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server | |
| Widgets | 9.0 | 9.0.002.06 or above | |
| Pacing Service | 9.0 | 9.0.002.00 or above | |
| Stat Server | 8.5.1 | 8.5.104.20 minimum | |
| Workspace Desktop Edition | 8.5.1 | 8.5.133.02 or above | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 highly recommended | |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |